At Best Mallorca Hotels, we aim to provide reliable and helpful information to support your travel planning.
As an informational and affiliate-based website, we do not process bookings directly. However, we take user feedback seriously and are committed to addressing any concerns related to our website or content in a fair and transparent manner.
How to Submit a Complaint
If you wish to submit a complaint, please contact us via email and include as much detail as possible, such as:
- The nature of your concern
- The page or content in question
- Screenshots or supporting information (if applicable)
- Details of your experience with any third-party provider (if relevant)
Email: support@bestmallorcahotels.com
1. Acknowledgement of Your Complaint
We will confirm receipt of your complaint within 2 working days.
Where appropriate, we will provide an estimated timeframe for reviewing your case.
2. Investigation Process
We will review your complaint carefully and assess all relevant information.
If your concern relates to:
- Content accuracy – we will verify and update information where necessary
- Website functionality – we will investigate and resolve technical issues
- Third-party services (e.g. hotel bookings) – we may provide guidance, but please note that such services are operated by external providers
As we do not manage bookings or payments, complaints related to reservations, cancellations, or refunds must be addressed directly with the third-party platform or hotel where the booking was made.
3. Resolution Timeframe
We aim to respond to and resolve complaints within up to 14 working days.
If additional time is required, we will inform you and provide an updated timeline.
4. Escalation Procedure
If you are not satisfied with our response, you may request a further review by contacting us again at:
Email: support@bestmallorcahotels.com
We will reassess your case to ensure it has been handled fairly and appropriately.
5. Record Keeping
We may retain records of complaints and related communication for internal review and quality improvement purposes.
This helps us identify recurring issues and continuously improve the quality of our content and user experience.
Our Commitment
Best Mallorca Hotels is committed to providing accurate, useful, and trustworthy travel information.
While we do not control third-party booking services, we strive to guide users toward reliable partners and help ensure a smooth planning experience.
Your feedback plays an important role in helping us improve — and we encourage you to share it with us.